Money matters

Please check your contract for details of instalment dates or contact your local site team.

When booking your room, we’d advise choosing three payment instalments, as these dates should coincide with your payments from the student loan company.

Unless you’d like to pay your rent in full before you arrive, you’ll need to set up a Recurring Card Payment (RCP). These work like any payment you would make in a shop using a debit card, but unlike a Direct Debit, you won’t be charged by your bank if the payment fails. However, we may charge you for failed or late payments. You can change the card details for your RCP at any time by getting in touch with us.

Our payment providers are introducing Strong Customer Authentication (SCA), which aims to improve the level of internet security. The change requires service providers, like ourselves, to ensure enhanced two-factor authentication is available and activated on our online payment platforms.

You’ll need a guarantor if you would like to pay by instalments. A guarantor is someone who’s legally obliged to pay the rent if you can’t. This person must be over 18, a UK resident (with an address in England, Scotland, Wales or Northern Ireland), and have a regular income, assets or savings which are sufficient to meet your potential liabilities.

International students who don’t have a UK guarantor will need to pay the full year’s rent by card, bank transfer or Western Union before you move in.