Lilian Knowles House

You are required to make a £400 advanced rent prepayment at the time of accepting your offer. The advanced rent prepayment is credited towards the first instalment of your rent.

Instalments
You can choose to pay your rent in 1 or 3 instalments. The dates of your instalments are detailed in your accepted contract.

If you are struggling to make payments, please contact us as soon as possible by calling 0870 397 2138 so we can help.

Standard En-suite

This room type has a single bed and private bathroom.


Standard En-suite - Size 1
This room type has a single bed and private bathroom, room size approx. 11-14 sqm.

Studio

Studio flats are self-contained offering extra privacy with your own study space, en-suite bathroom and kitchen/lounge area.

One bedroom flat

A spacious flat with an open plan kitchen and living area, separate double bedroom and bathroom with a shower. For individuals looking for a larger living space.

Broadband services are provided by Glide – one the UK's leading providers of Internet services for student accommodation.

The Glide services that are included within your rental price include Broadband at speeds up to 250MB symmetric.

You can collect your keys from the day your contract starts. On arrival, you will be directed to the residence reception desk for check in. 

Your first instalment payment is due 3 weeks prior to arrival. If you haven't already paid your first instalment the reception desk will require you to make payment. To avoid queues and delays on move-in day, you can pay your first instalment online at any time prior to arrival at the residence. Once check-in is completed you will be given the keys to your room.

For check in you will need to bring ID and a copy of your offer letter/email or payment receipt.

Out of Hours

Our office hours on move in day are 8am to 8pm, outside of these hours our security team are available. If you will be arriving out of hours please email us to let us know in advance or if you are running late on the day, call us on 0300 123 5050. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours.

Parking

An area to park and unload your belongings will be available. Due to limited parking space you will be asked to move any vehicle as soon as you have unloaded.

The following is for guidance only, please read your Licence Agreement for your full contractual obligations.

Up to and including 45 days before the start of your Licence Agreement

You can cancel at any time during this period. If you cancel within 45 days, you will receive a refund of any monies paid less Sanctuary Students right to recover any reasonable costs incurred in making and cancelling the Licence.

During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable and eligible replacement tenant is found and you have informed our Accommodation Office by calling 0300 123 5050 or emailing LilianKnowles.House@sanctuary-students.com. If a suitable replacement is found, Sanctuary Students have the right to recover any reasonable costs incurred in making and cancelling the Licence.

All replacements must be approved by your university and agreed with us.

Students applying to live at Lilian Knowles House must contact their university to find a suitable replacement. 

Students can find a suitable replacement themselves or we or your university can find a replacement on your behalf. However we will only accept the replacement once all our other rooms are full.

Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move in to the property.

Within 45 days of your contract start date

We will only be able to cancel your contract with us within the last 45 days before the contract start date in an exceptional circumstance. Find out more about our Contract Release process.

Cancellation / Refunds

If you wish to cancel this agreement, you should let us know as soon as possible by emailing us. Refunds are normally processed within 14 working days.

Please see our Sample License Agreement for more details on refunds and how to end your license once you have moved in.

Rebookers

We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.

Handbook

Your handbook contains all the essential information you'll need to know when you move in with us.

Lilian Knowles House Residents' Guide (PDF 1.5MB)

Generic accommodation guide (PDF 222KB)

Licence Agreement

The Sample Licence to Occupy is available to download with details of the terms and conditions of your contract with us.

Get in touch

To find out more about the accommodation at Lilian Knowles House call 0207 492 4960 or email us.

TV licence

If you are bringing a TV to watch live TV, or if you receive or record live TV programmes on any other device, such as a laptop, you will need a TV Licence. You won’t be covered by your parents’ licence.

Our TV licences only cover the TVs that we provide, for example in common rooms and lounge areas.

You nowl need a TV licence to watch the BBC iPlayer.

For more information and to buy your licence, visit the TV Licensing website. There are a variety of payment plans available.

The TV licensing authorities recognise that most students do not need the final three months of a TV licence as you leave the accommodation during the summer. You may be able to receive a refund for this period, provided that you don’t need your licence again before it expires.

If you do not have a TV Licence but you receive or record live TV you could face prosecution from the TV Licensing Authority.

Insurance

At Sanctuary Students we offer specialist insurance cover for all of our students through Cover4Students.com.

All of our accommodation is covered as Basic Cover.

Basic Cover Explained

Your possessions, desktop and laptop computer equipment are insured for theft, fire, flood, burst pipes, storm, vandalism, explosion and lightning. Cover applies within your accommodation, in any temporary residence and in transit at the beginning and end of each term.

This summary does not describe all the terms and conditions of the policy and does not form the contract between you and the insurance provider, so please take the time to read the policy wording on the Cover4Students website to make sure you understand the cover it provides.

Parking

If you wish to bring a car to London you will need to apply for a residents' parking permit through Tower Hamlets Borough Council and park on the streets surrounding Lilian Knowles House.