Grafton Street

You will be charged £1 advanced rent* at the time of accepting your offer. Once the payment is made, it will be deducted from your total rent amount.

We have a variety of tenancy lengths available and you can pay in 1, 2, 3, 4, 7, or 11 instalments depending on your chosen contract length. The option for 4 and 11 instalments is only available on 50 week contracts.

We will inspect your property once you have moved out. If damages are found, additional charges are applicable.

You will need to pay your rent on time. If you are struggling to make payments contact us on 0870 600 4777 as soon as possible.

Standard En-suite

This room type has a single bed and private bathroom.
We have 11 standard en-suite bedrooms which are in flats of 5, 6 or 7 bedrooms.

Premium En-suite

A fancy refurbished room with plenty of storage, your own private bathroom and a comfy double bed.
We have 320 premium en-suite bedrooms in flats of 4, 5 or 7 bedrooms.

Double En-suite

Treat yourself to a little luxury with a double bed, en-suite bathroom and private study space.
We have 27 double en-suite bedrooms with one double en-suite in a 5 bedroom flat or 2 in a 7 bedroom flat.

Standard

Standard rooms are brilliant value and are fully furnished with a single bed and shared bathroom facilities.


We have 116 standard rooms.

Double

A great room with a comfy double bed in a flat with shared bathroom facilities.


We have 116 double rooms.

Building-wide Wi-Fi and Ethernet broadband service are included in your rent and offers you a reliable and secure internet connection suitable for all your academic and personal needs, including browsing the internet, sending emails, downloading and streaming.

The broadband service is provided by Glide, a leading provider of managed internet services to student accommodation.

1. The internet package provided with your accommodation includes a super-fast symmetrical 250MBs Ethernet broadband service. A further 10mbs building wide Wi-Fi service is also included. You can connect up to seven devices at the same time.
   
   

Features of the Wi-Fi service include: Pervasive coverage for seamless roaming, support for multiple concurrent devices (mobiles, tablets, laptops, game consoles etc.), fast and reliable connection for an uninterrupted service, support for Eduroam and multiple SSIDs and, differentiated services dependent upon user profile.

Other features available include:

• • Freewire TV, IPTV

• • Online backup

• • Web security

• • Customer  support

• • Speed upgrades

For more details of what’s on offer visit the Glide website.

For video user guides and translated user guides, please visit the support centre.

Additional services including security, online backup and mobile services are available at an additional charge.

We want to ensure moving in day goes as smoothly and hassle free as possible without any delays. To help us with this, please remember to upload the following information to us before moving day:

• • Upload your Guarantor Deed

• • Upload two passport sized photos of yourself
  
  

Click here to login and upload your documents.

Checking in

When you arrive, please head to the main reception at the front of the building where you’ll be able to pick up your keys. Bring some photographic ID too, like your driving licence or passport. On certain days it will be busy, so we appreciate your patience.

You’ll be asked to sign for your keys and you’ll receive your welcome pack, which includes your room inventory and your Residents’ Guide.

Out of Hours

Our office hours on move in day are 10am to 5pm, outside of these hours our security team are available. If you will be arriving out of hours please email us at graftonstreet@sanctuary-students.com to let us know in advance or if you are running late on the day, call us on 07919 218 882. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours.

Parking and luggage

Our parking facilities are limited so you’ll need to use local car parks. Once you’ve collected your keys you’ll be given access to our parking facilities for 30 minutes before you need to move your car. Please don’t unload your luggage before you’ve picked up your keys.

If you wish to cancel your agreement:

Up to and including 45 days before the start of your tenancy

You can cancel anytime during this period, but there will be a reasonable administration charge.

During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However if it is left to us, we will only do this after all our other rooms have been let. In either case there will be a reasonable administration charge.

Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move in to the property.

Within 45 days of your contract start date

We will only be able to cancel your contract with us within the last 45 days before the contract start date in an exceptional circumstance. Find out more about our Contract Release process.

Cancellation / Refunds

If you wish to cancel this agreement, you should let us know as soon as possible. Written cancellation / refund requests should be made to your on-site team. Refunds are normally processed within 14 working days.

Rebookers

We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.

Handbook

Your handbook contains all the essential information you'll need to know when you move in with us.

Grafton Street Residents' Guide

Tenancy Agreement

The Sample Tenancy Agreement details the terms and conditions of your contract with us. 

TV Licence

If you are bringing a TV to watch live TV, or if you receive or record live TV programmes on any other device, such as a laptop, you will need a TV Licence. You won’t be covered by your parents’ licence.

Our TV licences only cover the TVs that we provide, for example in common rooms and lounge areas.

From September 2016, you’ll need a TV license to watch the BBC iPlayer.

For more information and to buy your licence, visit the TV Licensing website. There are a variety of payment plans available.

The TV licensing authorities recognise that most students do not need the final three months of a TV licence as you leave the accommodation during the summer. You may be able to receive a refund for this period, provided that you don’t need your licence again before it expires.

If you do not have a TV Licence but you receive or record live TV you could face prosecution from the TV Licensing Authority.

Laundry

Grafton Street now benefits from LaundryView which will make doing your laundry on-site even easier. The system, created by Circuit, allows you to go online and check the availability of washers and dryers in your building as well as see when other washes are about to end. 

To get started with LaundryView, you first need to find your halls.

Circuit also offer laundry top-up cards which allow you to pay for your washing and drying in advance by paying online or using one of the on-site machines. You can then use your card to pay for washing and drying as well as top-up your card straight from your mobile phone using the Circuit app.

Ask our team where to get a top-up card and take a look at Circuit’s ‘how to use’ videos for more information.

Insurance

At Sanctuary Students we offer specialist insurance cover for all of our students through Cover4Students.com.

All of our accommodation is covered as Basic Cover.

Basic Cover Explained

Your possessions, desktop and laptop computer equipment are insured for theft, fire, flood, burst pipes, storm, vandalism, explosion and lightning. Cover applies within your accommodation, in any temporary residence and in transit at the beginning and end of each term.

This summary does not describe all the terms and conditions of the policy and does not form the contract between you and the insurance provider, so please take the time to read the policy wording on the Cover4Students website to make sure you understand the cover it provides.