Manna Ash House

You will be charged £1 advanced rent* at the time of accepting your offer. Once the payment is made, it will be deducted from your total rent amount.

Once you have booked, you can choose to pay in 1 or 3 instalments, with the first payment to be taken in August just before you arrive.

When the time comes to move out, we will inspect the property and you may be liable to pay additional charges if we find any damage.

If you have chosen to pay in three instalments, you will need to remember to pay your rent on time, however if you are struggling to make payments, please contact us as soon as possible by calling 0870 600 4777 so we can help.

You can pay your rent in 1, 2, 3, 4, 7 or 11 instalments. The dates for these can be found on our Money matters page.

Our flexible cancellation option allows you to cancel up to and including 45 days before the start of your tenancy.

Double en-suite room

These rooms are great value, with a double bed, private en-suite bathroom, double wardrobe, lots of storage and study space too.

Studio

These rooms are self contained giving you added privacy, with a double bed, kitchen and lounge area, en suite bathroom and study space.

Broadband services are provided by Glide – one the UK's leading providers of Internet services for student accommodation.

The Glide services that are included within your rental price include Broadband at speeds up to 250MB symmetric.

We want to ensure moving in day goes as smoothly and hassle free as possible without any delays. To help us with this, please remember to upload the following information before moving day:

• • Upload your Guarantor Deed

• • Upload two passport sized photos of yourself
  
  

Click here to login and upload your documents.

Checking in…

You will find us at the reception desk at the front of the building. However, if you are planning on arriving out-of-hours (between 10pm and 8am) please let us know in advance so we can leave your keys with the 24-hour security guard. If you do not let us know, unfortunately your keys will be locked away securely overnight.

Bring some photographic ID with you such as a driving license or passport. We are more than happy for you to arrange for someone to collect your keys on your behalf, but we will need written permission from you.

Out of Hours

Our office hours on move in day are 8am to 8pm, outside of these hours our security team are available. If you will be arriving out of hours please email us at mannaash.house@sanctuary-students.com to let us know in advance or if you are running late on the day, call us on 0207 401 8191. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours.

Parking & luggage…

You will need to collect your keys before you start unloading your car. Once you have your keys, you can use the small car park for 20 minutes while you unload your things. However, please bear in mind we will have lots of students wanting to do the same, so please use a local car park after that.

We hope you are as excited as we are about your stay with us and wont need to cancel your room…but we know unexpected things can happen from time to time.

If you do need to cancel your agreement…

Up to and including 45 days before the start of your tenancy

You can cancel at any time during this period, but there will be a reasonable administration charge.

During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However if it is left to us, we will only do this after all our other rooms have been let. In either case there will be a reasonable administration charge.

Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move in to the property.

Within 45 days of your contract start date

We will only be able to cancel your contract with us within the last 45 days before the contract start date in an exceptional circumstance. Find out more about our Contract Release process.

Cancellations/Refunds

Please let us know as soon as possible if you decide to cancel the agreement. Any written cancellations and refunds will need to be made to your on-site team. Refunds are normally processed within 14 working days.

Rebookers

We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.

Handbook

Your handbook is full of essential information you will need to know when you move in with us. You will receive a hard copy on the day you move in, but feel free to take a look through the below to familiarise yourself with everything you need to know in advance.

Manna Ash House Residents'

Licence Agreement

The Sample Tenancy Agreement gives you an idea of the terms and conditions of your contract with us. 

TV licence

You may want to bring a TV with you for your room and please feel free to do so, but please remember if you will be watching live TV or receive or record live TV programs, you will need a TV license. This applies to all other devices you may watch TV on too such as laptops and iPads. You won’t be covered on your parents’ license or our licenses as they over cover the TV’s we provide in common rooms and lounge areas.

You now also need a TV license to watch BBC iPlayer.

To find out more, look at payment plans or to buy your license, visit the TV Licensing website. 

The authorities do recognise that most students do not need the final three months of a license as you leave our accommodation during the summer, so you may be able to receive a refund for this period if you don’t need it again before it expires.

Remember, if you do not have a TV license and you receive or record live TV, you could face prosecution from the TV Licensing Authority.

Laundry

We know washing your clothes can be a boring chore, so we use Circuit Laundry Systems at Manna Ash House to make it as quick and easy as possible. All you need to do is purchase a top-up card to pay for your washing and drying in advance either online or using one of the on-site machines. Or why not download the Circuit app, you can top your card up straight from your phone making it even quicker and easier.

Ask our team about getting a top-up card and there plenty of Circuit’s ‘how to use’ videos for more information.

Insurance

We want to ensure you are covered during your stay with us. That’s why we offer specialist insurance cover for all of our students through Cover4Students.com. All accommodation is covered under Basic Cover Insurance. Wondering what that means? Let us explain:

All your possessions, desktop and laptop equipment are insured for theft, fire, flood, burst pipes, storm, vandalism, explosion and lightning. Cover applies within your accommodation, in temporary residence and in transit at the beginning and end of each term.

This is just a summary and does not describe all the terms and conditions of the policy and does not form the contract between you and the insurance provider, so please take the time to read the policy wording thoroughly on the ​​​​​Cover4Students website to make sure you fully understand the cover provided.