Marybone Student Village 1

You are required to make a £1 advanced rent prepayment at the time of accepting your offer. The advanced rent prepayment is credited towards the first instalment of your rent.

Instalments
You can pay your rent in various instalments. The dates of your instalments are detailed in your accepted contract.

If you are struggling to make payments, please contact us as soon as possible by calling 0870 397 2138 so we can help.

We have a variety of tenancy lengths available and you can pay in 1, 2, 3, 4, 7, or 11 instalments depending on your chosen contract length. The option for 4 and 11 instalments is only available on 50 week contracts.

Standard

Standard rooms are brilliant value and come fully furnished with a double bed and shared bathroom facilities.

Building-wide Wi-Fi and Ethernet broadband service are included in your rent and offer you a reliable and secure internet connection suitable for all your academic and personal needs, including browsing the internet, sending emails, downloading and streaming.

The broadband service is provided by Glide, a leading provider of managed internet services to student accommodation.

The internet package provided with your accommodation includes a super-fast symmetrical 250MBs Ethernet broadband service. A further 10mbs building-wide Wi-Fi service is also included. You can connect up to seven devices at the same time.

Features of the Wi-Fi service include: Pervasive coverage for seamless roaming, support for multiple concurrent devices (mobiles, tablets, laptops, game consoles etc.), fast and reliable connection for an uninterrupted service, support for Eduroam and multiple SSIDs and, differentiated services dependent upon user profile.

Other features available include:

• Freewire TV, IPTV

• Online backup

• Web security

• Customer  support

• Speed upgrades

For more details of what’s on offer visit the Glide website.

For video user guides and translated user guides, please visit the support centre.

Additional services including security, online backup and mobile services are available at an additional charge.

We want to ensure moving in day goes as smoothly and hassle free as possible without any delays. To help us with this, please remember to upload the following information to us before moving day:

• • Upload your Guarantor Deed

• • Upload two passport sized photos of yourself

• • Upload proof of your address
  
  

Click here to login and upload your documents.

Checking in

Head straight to our reception area at the front of the building to collect your keys. Make sure you don’t forget your photographic ID (either a driving license or passport).

Out of Hours

Our office hours on move in day are 10am to 4pm, outside of these hours our security team are available. If you will be arriving out of hours please email us to let us know in advance or if you are running late on the day, call us on 0870 600 4777 and select option 2. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours.

Parking and Luggage

We haven’t got any parking facilities but you’ll be allowed 20 minutes to unload your luggage just outside the accommodation. We then ask that you park elsewhere to allow others to do the same. 

It’s always best to collect your keys from reception before you begin unloading your belongings as there may be a wait for your keys. 

What you'll need to bring:

• • Plates

• • Bowls

• • Toaster

• • Pans (Frying and saucepans)

• • An iron

• • Kitchen utensils

• • Cutlery

We hope you are as excited as we are about your stay with us and won’t need to cancel your room… But we know unexpected things can happen from time to time.

So, if you do need to cancel your contract:

Up to and including 45 days before the start of your tenancy
You can cancel at any time during this period, but there will be a reasonable administration charge.

Within 45 days of your contract start date
During the last 45 days before the start of your tenancy – you will only be able to cancel the contract if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case, there will be a reasonable administration charge.

Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.

Exceptional Circumstances
Find out more about our Contract Release process.

Cancellations/Refunds
Let us know as soon as possible if you decide to cancel the contract. Any cancellations will need to be made to your on-site team in writing. If you are entitled to a refund, these are normally processed within 14 working days.

Rebookers
If you have any outstanding fees from a previous stay with us, we may withdraw an offer of accommodation or cancel a contract.

Handbook

Your handbook contains all the essential information you'll need to know when you move in with us.

Marybone Student Village Residents' Guide (PDF 1.5MB)

Tenancy Agreement

The Sample Tenancy Agreement details the terms and conditions of your contract with us. 

TV Licence

If you are bringing a TV to watch live TV, or if you receive or record live TV programmes on any other device, such as a laptop, you will need a TV Licence. You won’t be covered by your parents’ licence.

Our TV licences only cover the TVs that we provide, for example in common rooms and lounge areas.

For more information and to buy your licence, visit the TV Licensing website. There are a variety of payment plans available.

The TV licensing authorities recognise that most students do not need the final three months of a TV licence as you leave the accommodation during the summer. You may be able to receive a refund for this period, provided that you don’t need your licence again before it expires.

If you do not have a TV Licence but you receive or record live TV you could face prosecution from the TV Licensing Authority.

Laundry

Marybone 1 now benefits from LaundryView which will make doing your laundry on-site even easier. The system, created by Circuit, allows you to go online and check the availability of washers and dryers in your building as well as see when other washes are about to end. 

To get started with LaundryView, you first need to find your halls.

Circuit also offer laundry top-up cards which allow you to pay for your washing and drying in advance by paying online or using one of the on-site machines. You can then use your card to pay for washing and drying as well as top-up your card straight from your mobile phone using the Circuit app.

Ask our team where to get a top-up card and take a look at Circuit’s ‘how to use’ videos for more information.

Do you provide insurance?

At Sanctuary Students we offer specialist insurance cover for all of our students through Cover4Students.com.

All of our accommodation is covered as Basic Cover.

Basic Cover Explained

Your possessions, desktop and laptop computer equipment are insured for theft, fire, flood, burst pipes, storm, vandalism, explosion and lightning. Cover applies within your accommodation, in any temporary residence and in transit at the beginning and end of each term.

View cover here (PDF 375KB)